Case Study · Program Design · Retention

The IMV Mentorship

A structured, research-based mentorship program that transforms experienced bilingual educators into empowered mentor-leaders: and keeps talented teachers in classrooms.

56%
Mentor-to-leader conversion
80%
Teacher retention at partners
3.86/4
Knowledge usefulness
117
Survey responses (Cohort 5)
TL;DR
I designed a mentorship program from scratch: defining the curriculum framework, learning architecture, and feedback systems. Five "Plays" give mentors research-based competencies they learn, practice, and apply in real mentoring relationships. The result: a leadership pipeline where 56% of first-cohort mentors advanced into school leadership roles.

The problem I set out to solve

Teacher attrition in bilingual schools isn't a recruitment problem: it's a retention problem. Research consistently shows that teachers leave not because they lack content knowledge, but because they lack relationships, mentorship, and sustained support systems needed to navigate the realities of the classroom.

Early-career teachers report feeling isolated, underprepared for the cultural and linguistic complexity of their students, and disconnected from a professional community. Meanwhile, experienced teachers have deep expertise: but schools have no formal structure for transferring that knowledge.

The insight

The expertise to retain new teachers already exists inside schools: in the heads of veteran educators. The problem isn't a knowledge gap. It's a structural gap: no system for turning experienced teachers into effective mentors, and no framework for making those mentoring relationships sustained, trust-based, and developmental rather than evaluative.

Traditional approaches compound the issue. Most PD is lecture-based and one-size-fits-all. Formal coaching, where it exists, is tied to evaluation: creating compliance instead of growth. Every student deserves a teacher who stays. Every teacher deserves the support to want to.

How I framed the opportunity

Rather than building another coaching program tied to evaluation, I designed a peer-led mentorship system grounded in a clear distinction: mentorship is individualized professional development, knowledge exchange, and collaborative dialogue. It is not supervision, evaluation, or a one-size-fits-all mandate.

Foundational decision

Mentors operate as trusted peers, not evaluators. This distinction is non-negotiable: it's what makes the relationship transformative. I designed every element of the program to protect and reinforce this boundary: mentors never assess, grade, or report on their mentees.

Why "Plays" and not modules?

Framing matters. "Modules" signal passive learning: content to absorb. "Plays" signal something you practice, rehearse, and deploy in real situations. The sports metaphor is intentional: like an athlete, a mentor needs a repertoire of practiced moves they can execute under pressure, not just knowledge they can recite. Each Play is a competency that mentors learn, practice in mock scenarios, and then apply in real mentoring relationships.

The retention thesis

Most retention programs target the teachers at risk of leaving. I flipped the focus: invest in the experienced teachers who stay, give them a structured way to support their colleagues, and you build the relational infrastructure that makes teaching sustainable for everyone. The mentors grow into leaders. The mentees feel supported. The school culture shifts. Retention becomes an outcome of the system, not a program bolted onto it.

Why peer-led, not expert-delivered?

The live Zoom sessions (the "101 Kickoffs") are peer-presented, not delivered by IMV staff. This is a deliberate design choice: it builds leadership capacity from the very first session. Mentors don't just receive training: they lead it. By the time they're working with mentees, they've already practiced the posture of being the expert in the room.

The Five IMV Mentorship Plays

The heart of the program is a structured curriculum of five Plays: each representing a core mentorship competency. Every Play follows a consistent learning architecture designed for deep engagement, not passive consumption.

Learning architecture per Play
Live 101 Kickoff
Async Module
Application Block
Reflection
Badge
Play 1
Anatomy of Trust
Building the relational foundation. How trust is constructed, maintained, and repaired: and why it must come before any instructional feedback.
Play 2
High-Impact Instructional Practices
Practical strategies for modeling, observing, and providing feedback on high-leverage teaching moves in bilingual classrooms.
Play 3
The Art of Evoking Awareness
Helping mentees develop self-awareness without judgment. Distinguishing moves that evoke awareness from those that block it.
Play 4
Pathways to Problem-Solving
Blending empathy with structured problem-solving protocols. Moving from awareness to action, grounded in an empathy stance.
Play 5
The Science of Change
Understanding why change is hard through neuroscience: cognitive bias, heuristics, fixed mindset patterns, self-care as cognitive capacity, and Quiet Leadership principles.
What makes the async modules different

Built on Articulate Rise and Mighty Networks, each asynchronous module uses interactive scenarios, sorting exercises, matching puzzles, hotspot interactions, video vignettes, and scenario-based branching. These aren't slide decks: they're immersive digital learning experiences. Bilingual content is woven in natively in English and Spanish, not translated. Graded assessments, downloadable implementation guides, and reflective artifacts round out each module.

Mentor-mentee matching system

Mentees are matched to mentors using the Together platform's algorithm, which factors in compatibility across style, experience level, and school context. Each mentee selects a cycle focus area to personalize their growth. Mentors then conduct weekly observations, feedback conversations, and debriefs: a minimum of five interactions per two-month round. The structure ensures consistency without rigidity.

A window into the product

Experience Play 4

Step inside one of the Five Plays: this module puts you in the role of a mentor navigating a real coaching conversation with structured feedback and reflection prompts.

Open Play 4

Trust before technique

The sequencing of the Five Plays is the design move that makes this program work. Play 1: Anatomy of Trust: is always first. This isn't arbitrary. It encodes a core product belief: trust must be established before any instructional feedback is possible. Without it, even the best strategies feel evaluative.

The design principle

Most mentorship programs lead with instructional practice: observation rubrics, feedback templates, coaching protocols. I reversed the sequence. Trust is the prerequisite, not a nice-to-have. When mentors learn how trust is constructed, maintained, and repaired before they ever give feedback, the quality of everything that follows changes fundamentally.

The progression logic across all five Plays

The Plays build on each other in a deliberate arc: Trust (Play 1) creates safety → Instructional Practices (Play 2) builds shared language → Evoking Awareness (Play 3) develops the mentee's inner lens → Problem-Solving (Play 4) converts awareness to action → Science of Change (Play 5) gives mentors the neuroscience to understand why growth is hard and how to sustain it. Each Play is valuable independently, but the sequence creates compound impact.

Practicing the script: how to blend empathy with problem-solving: was greatly beneficial. I tend to go straight to problem-solving because I think it will help, however, I have recognized the importance of blending.
— Cohort 5 Mentor

How I built it

2022: Pilot at Mundo Verde PCS
Identified the gap. Mundo Verde had experienced teachers with deep expertise but no formal structure for transferring that knowledge to newer colleagues. Designed the initial Play framework and piloted with 9 mentor teachers.
2023: Framework Refinement
Iterated on the Five Plays. Refined curriculum based on pilot feedback. Built immersive async modules on Articulate Rise. Integrated the consistent learning architecture (Kickoff → Module → Application → Reflection → Badge).
2024: Advanced Cycle & Expansion
8 mentors completed the advanced cycle. Mentors began guiding multiple mentees and leading peer-designed PD content. Secured OSSE funding to expand beyond Mundo Verde to partner schools across DC.
2025–26: Cohort 5 (Three Schools)
Scaled to Bridges PCS, Briya, and Mundo Verde PCS. 117 survey responses across all five Plays. Play 4 live sessions hit a perfect 4.0. Play 1 async achieved 100% rating knowledge as 4/4.
Hardest problem I solved

Scaling across schools with very different cultures while maintaining program integrity. Each partner school has its own context, norms, and power dynamics. The program needed to be structured enough to be replicable but flexible enough to fit each environment. I solved this by making the Five Plays framework non-negotiable (the "what") while letting administrators tailor the implementation cadence and mentee focus areas (the "how"). School administrators commit to supporting mentor-mentee connections and responding to issues beyond IMV's control, but the curriculum and training remain consistent.

Cross-functional team & my role

I led program vision, curriculum architecture (the Five Plays framework), and learning experience design. Worked closely with coaches and evaluators (Jay Michney, Sandra Gutiérrez) on rubric calibration and mentor training. Jennifer Kouakeu managed partner school relationships and dual-language program integration. Laura Rainey built the digital learning modules and LMS infrastructure. Meilin Chong coordinated logistics, registration, and Together platform operations. Strategic oversight from Kristin Scotchmer (founding ED).

What the data shows

56%
First-cohort mentors → leaders
80%
Teacher retention at partners
3.86/4
Knowledge usefulness
3.79/4
More inspiring than other PD
Cohort 5: Aggregate Feedback (117 responses, 1–4 scale)
Metric Average % Rated 4/4
Knowledge and skills useful for mentoring 3.86 89%
Session structure worked well 3.83 86%
More inspiring than other PD providers 3.79 80%
Readiness to implement the Play 3.78 78%
Standout session data

Play 4 (Problem-Solving) Live sessions achieved a perfect 4.0 across all four metrics: knowledge, structure, readiness, and inspiration. This was the highest-rated session in the entire cohort. Play 1 (Anatomy of Trust) Asynchronous had 100% of respondents rate knowledge and skills learned as a 4 out of 4. Play 5 Live and Async both scored 3.89+ across all metrics.

Partner school breakdown

Cohort 5 ran across three DC partner schools with OSSE funding support: Bridges PCS (45 survey responses), Mundo Verde PCS (37 responses), and Briya Public Charter School (31 responses). Each school's participation was tailored to its unique context while rooted in the same Five Plays framework: validating that the program scales without losing fidelity.

The Mentor Training has been fulfilling, both professionally and socially. The group is talented, mindful and I learned a great deal from their point of views. I feel prepared to become a Mentor and it's thanks to the preparation of the training program.
— Play 5 Participant, Cohort 5

From DC program to national model

The Five Plays framework is school-agnostic by design: it works at Mundo Verde, Bridges, and Briya because the competencies are universal. The next phase is scaling this beyond DC.

Growth roadmap
Scaling the mentorship model
Expand the Network
Bring additional DC-area schools into the partnership. Deepen the cross-school "Crew" model so mentors from different buildings learn from each other: creating a city-wide mentorship network.
Integrate with the IMV Coach
Connect the Mentorship program with the IMV Coach simulator so mentors can rehearse feedback conversations, trust-building moves, and problem-solving protocols in a safe AI-powered environment before deploying them with mentees.

What I learned building this

The biggest lesson: the most impactful product decisions are about what you refuse to compromise on. Every partner school wanted to adjust the program slightly: different schedules, different focus areas, different definitions of "mentorship." Flexibility is important. But I held firm on the things that make the program work: the trust-first sequencing, the peer-led design, and the clear boundary between mentorship and evaluation.

The 56% leadership conversion rate wasn't something I designed for: it emerged. When you give experienced teachers a structured way to lead, and you surround them with a community that values their expertise, they don't just become better mentors. They become the leaders their schools need. That's the compound return of a well-designed system: outcomes you didn't plan but that your design principles made inevitable.

Me alegra que haya programas como esto donde podemos compartir conocimiento y también ayudar a crecer a maestras que recién empiezan este camino.
— Sary, Mentor